When you place an order with The Green Lady Eco Store you agree to accept the following terms and conditions.


Making A Purchase

The Green Lady Eco Store aims to deliver goods of the highest quality. Every effort is made to display only items that are in stock or which can be dispatched to you quickly or direct from the manufacturer. From time to time we may be unable to meet our usual delivery times due to certain items being unavailable, in which case we will advise you immediately. If this does occur, you will be given the opportunity to 1) order an alternative, 2) have the products sent as soon as they become available or 3) to cancel the order.

All prices quoted are in British pounds sterling (£) and include Value Added Tax (VAT) at 20%. We make every effort to ensure the prices are accurate, however changes beyond our control do occasionally occur. If this happens we will contact you before shipping your order to gain your agreement to the revised price or to amend or cancel the order.

Orders are accepted at the sole discretion of The Green Lady Eco Store and are subject to your credit or account card being authorised for the transaction. All transactions are conducted through a secure provider PayPal so you can pay by PayPal or with a card.

You will receive a confirmation email within 24 hours of your order being placed. This will include your order number, our contact details, a full list of the products you have ordered and all costs.

Every effort is taken to ensure that the information contained in this web site is correct and up to date. However, The Green Lady Eco Store disclaims all warranties and representations as to the accuracy of any information contained if at any time it becomes inadvertently out of date or incomplete. The Green Lady Eco Store cannot be held responsible for any loss or damage that may arise from the use of this information.

It is the customer’s responsibility to order the quantity, colour & type of products appropriate to their needs and any advice given by us is given in good faith & to the best of our ability, but we will not be held liable for any losses, errors, or omissions.


Consequential Losses: our limit of liability extends only to the value of the products supplied.



Any damages must be notified to The Green Lady Eco Store within 24 hours of receipt if a claim is to be made, the customer is responsible for fully inspecting the contents of the delivery.


Cancelling Your Order

If you wish to cancel your order it is important that you do so within twenty four hours of placing it.  Where you have requested express delivery, a cancellation instruction must be received prior to one o’clock  in the afternoon that precedes delivery day.



We offer the option to order and collect from our shop in Lowestoft – please see here for opening times and location.

We also do fortnightly drop-offs in Great Yarmouth and Acle. Please note that if you want to collect from Great Yarmouth or Acle, you need to order by close of business Friday, for delivery the following week. Times & Days to be confirmed. We will be in touch via email to let you know when your order will be ready for collection.


Delivery Schedule

All orders are normally dispatched within 7 working days; if there is likely to be a delay we inform you as soon as possible. Monday to Friday aim to ship within one day of receiving an order and orders received before 11am are usually dispatched same day. Orders placed after 11am on Friday, any time on Saturday or Sunday are not packed until Monday at the earliest.

Express delivery offers a next-day service for orders (in stock) received before 11 a.m.  Please note that for both standard and express services, deliveries are only made between Monday and Friday and not at the weekend.


Returns Policy

We want you to be totally satisfied with your order – if you are unhappy with your goods for any reason, you can return unopened, standard stock items, in their original condition (unopened, undamaged), within 14 days of receipt, returned goods may be subject to a handling charge.

The goods must be returned, at your cost, and must arrive with The Green Lady Eco Store within 14 days of the return being notified in a condition fit for resale for a refund to be made.

Any non-standard stock products cannot be returned unless defective.


Tax Charges

All prices are show in UK pounds and are inclusive of VAT.


Credit Card Security

Your credit/debit card details are entered via PayPal so all security for payments is handled by them. Paypal accepts most major credit cards.


Reaching Us

For general information contact The Green Lady Eco Store by emailing us on enquiries@thegreenladyecostore.co.uk or by phone on +44(0)1502 390170.


Our postal address is:

The Green Lady Eco Store, 162 London Road South, Lowestoft, Suffolk, NR33 0BB
We are open 10:00am – 4:00pm, Tues – Sat.
For a map of where we are see our Contact Us page


Complaints Procedure

We endeavour to respond to all complaints within three working days. Please email enquiries@thegreenladyecostore.co.uk or call us on +44(0)1502 390170. If for any reason we cannot resolve your complaint immediately we will advise you on how long we expect it will take and keep you fully informed throughout the process.